At TKI, we strive to produce the best products on the market and provide the best customer service when providing those products and services to our customers. To do that, TKI follows the below Return Policy for our product and service purchases, cancellations and returns.
You may purchase merchandise from this website, in our store, by phone or through one of TKI CNC’s authorized dealers by using any one of the payment options listed. TKI CNC reserves the right to change its payment procedures at any time without prior notice to you.
• All purchases cancelled or modified prior to shipping will be eligible for a store credit or a 5% credit card processing fee will be collected from refund. Please contact TKI CNC prior to placing another order to avoid this cancellation fee.
• TKI only accepts returns on parts directly purchased from TKI CNC. Orders purchased through a TKI authorized dealer need to be handled directly through purchased means. Returns must be initiated within 30 days of placing the order. (In cases of back-order or delayed shipment, the delivery date may be used at TKI’s discretion.)
• TKI CNC products in new condition with original unopened packaging may be returned with appropriate RMA paperwork to TKI CNC Inc. (Used, installed, or damaged parts cannot be returned.)
• The customer is responsible for properly packaging and shipping the product back to TKI, including all shipping costs. Products returned to TKI without proper packing or damaged in transit due to lack of packaging will be refused and returned to the customer at customer expense.
• Products must be returned within 30 days of original purchase. TKI will not pay return shipping, this is the responsibility of the customer. Additionally, the original cost of shipping the order to the customer will not be refunded, including times when the shipping may have been discounted as part of a promotion.
• Refunds for parts received in new condition will be processed within 7 days in most cases. If TKI has questions after receiving the returned parts, the return will not be processed until the customer answers the inquiries from TKI.
• Full product refunds can only be returned for store credit or exchange. Credit card refunds will be given with a 5% credit card processing fee.• Products returned outside of 30 days may be subject to a 25% restocking fee and/or merchandise credit only. Products such as belts, bearings, and hardware are not eligible for returns outside of 30 days. Blemished, discontinued, or take-off parts covered under manufacturer warranty are not eligible for product returns or refunds.
Required form when returning or exchanging merchandise at TKI CNC
